StretchLearn Course

Say the thing that actually helps.

Learn to give precise, respectful feedback — and to hear it without shutting down.

Beginner9 hrSelf PacedRegistered

Course Overview

What this course is designed to develop

Feedback is the fastest driver of professional growth, yet most people do it poorly — or avoid it entirely. This course teaches the SBI (Situation-Behaviour-Impact) and COIN (Context-Observation-Impact-Next) models used by Google, Microsoft, and leading coaching programmes. You will practise writing real feedback messages, build a personal feedback-reception script, and leave with templates you can use the same day.

Learning Outcomes

What the learner should be able to understand, build, or execute.

Apply the SBI framework to write specific, evidence-based feedback messages

Use the COIN model to structure difficult or high-stakes feedback conversations

Identify and interrupt common defensive reactions when receiving criticism

Distinguish between evaluative, developmental, and appreciative feedback types

Conduct a structured feedback conversation using a three-phase agenda

Build a personal practice for seeking and integrating feedback continuously

Curriculum Preview

Inside the curriculum: a structured path from fundamentals to execution.

Preview the course structure, see how the modules build on one another, and understand the path this program is designed to take you through.

Module 1

Module 1: Why Feedback Fails — and What to Do Instead

Understand the neuroscience of threat response, the cost of vague feedback, and the three types of feedback every professional needs to give and receive.

3 lessons

The Feedback Gap: Why Good Intentions Produce Bad ResultsContent · 45 min

Preview Enabled

The Three Types of Feedback — and When Each One FitsContent · 45 min

LMS Access

Psychological Safety — the Precondition for Feedback CultureContent · 45 min

LMS Access

Module 2

Module 2: Giving Feedback — Frameworks, Language, and Timing

Master the SBI and COIN models, write feedback that is specific and observable, and learn when timing makes the difference between feedback that lands and feedback that bounces.

3 lessons

SBI: The Situation-Behaviour-Impact FrameworkContent · 45 min

LMS Access

COIN: Structuring a Full Feedback ConversationContent · 45 min

LMS Access

Timing, Tone, and Channel: The Delivery VariablesContent · 45 min

LMS Access

Module 3

Module 3: Receiving Feedback — Scripts, Mindset, and Defensiveness

Build the internal scripts and mindset habits that allow you to absorb feedback accurately, respond without shutting down, and extract maximum value even from poorly delivered criticism.

3 lessons

The Neuroscience of Defensiveness — Why the Brain Treats Criticism as ThreatContent · 45 min

LMS Access

The SARA Cycle — Moving Through Shock, Anger, Resistance, AcceptanceContent · 45 min

LMS Access

How to Actively Seek Feedback — Before It Finds YouContent · 45 min

LMS Access

Module 4

Module 4: Building a Feedback Culture — Teams, Systems, and Sustaining the Practice

Translate individual feedback skills into team rituals, formal systems, and the sustainable habits that make feedback a competitive advantage rather than a periodic chore.

3 lessons

Designing Team Feedback Rituals That Actually RunContent · 45 min

LMS Access

Formal Feedback Systems — 360s, Check-ins, and Performance ReviewsContent · 45 min

LMS Access

Your Personal Feedback Development PlanContent · 45 min

LMS Access

Built for Application

A complete learning path, not a one-off inspiration hit.

This program is designed around progression: focused lessons, structured modules, applied resources, assessments, and a course rhythm that turns information into usable capability.

feedbackcommunicationleadershipSBI frameworkCOIN modelpsychological safetygrowth mindsetperformance